What do I do if I receive the wrong item in my order?Updated an hour ago

Ahhh, that's not what we like to hear! If we've sent you the wrong item, we're really sorry and we'll get it sorted for you ASAP.

Please get in touch with our Customer Service team through the Submit a Request link below and include:

• Your order number
• A couple of photos of the item you received, including any labels or barcodes on the packaging
• The name of the item you were expecting

Before you contact us, double-check the box for any notes or packing slips. If your order had multiple items, some may be shipped separately (for example dropship or dangerous goods items) and arrive in a different parcel.

Once we've confirmed the mix-up, we'll send you a pre-paid return label for the incorrect item at no cost to you and arrange the right item. While we can't always guarantee the exact item is still in stock, we'll make sure it's resolved for you.