Can I exchange my item?Updated 2 months ago

Not quite. We don't process traditional exchanges, but we've designed our process to get your replacement to you as quickly as possible.

Here's how it works

1. Contact our Customer Service Team to authorise your return and receive a return number.
2. Place a new order for the item you'd like instead. This secures the stock and gets your new item on the way straight away.
3. Return your original item within 60 days, in the same condition you received it.
4. Once we receive and inspect your return, we'll process your refund or store credit.

Why do we do it this way?

Ordering your replacement straight away means:

• You won't miss out if stock sells out.
• Your new item is shipped sooner.
• You may qualify for free shipping on eligible orders over $20.

Return Postage

If you're in Australia, we can provide a pre-paid return label. The cost (typically $8-$15, depending on the size and weight of your parcel) is simply deducted from your refund or store credit.

Pre-paid return labels are only available within Australia. International customers will need to arrange and pay for their own return postage.

Please note: All returns must be authorised by ATVstore before they are sent back.