ATVstore reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of the return and in line with our Return Terms and Conditions. Once you receive the confirmation email for your ret

<p id="isPasted"><em>ATVstore reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of the return and in line with our&#xA0;</em><a href="https://help.mxstore.com.au/hc/en-us/articles/115012531287-Return-Terms-Conditions" target="_self" style=" text-decoration: none;"><em>Return Terms and Conditions.</em></a></p><hr><h4 id="store-credit"><strong>Store Credit</strong></h4><p>Once you receive the confirmation email for your return, you can use your store credit straight away.&#xA0;</p><ul><li>Your credit can be used online, over the phone or in our Burleigh Heads Showroom!</li><li>To use your store credit, simply log into your MXstore account online before proceeding to the checkout.&#xA0;</li><li>Upon checkout, your credit will be available to add to the order under &apos;Payment Options&apos; at the payment section of the process. Be sure to apply the credit before making payment for the remainder of the order.&#xA0;</li><li>Unfortunately Afterpay does not allow split payments, this means you won&apos;t be able to use Afterpay in conjunction with a store credit.&#xA0;</li></ul><hr><h4 id="refunds"><strong>Refunds</strong></h4><p>Refunds are processed every day between business hours from Monday - Friday.&#xA0;</p><p>Please allow 1-3 business days for the funds to land back into your account, depending on what bank you were with.</p><hr><p><strong><em>All refunds are processed back through to the original payment method used for the order.</em></strong></p>

Refunds And Store Credits

If you believe your item is faulty, our Customer Service Team is here to help. We'll review the information and advise on the next steps. If required, we'll ask you to return the item to ATVstore. Once received, it will be sent to the manufacturer or

<p id="isPasted"><span style="font-size: 16px;">If you believe your item is faulty, our Customer Service Team is here to help.</span></p><h2 id="step-1contact-our-team-with"><span style="font-size: 16px;"><strong>Step 1:&#xA0;</strong></span><span style="font-size: 16px;">Contact our team with:</span></h2><ul data-spread="false"><li style="font-size: 16px;">Photos of the fault (where possible), or</li><li style="font-size: 16px;">A description of the issue if it can&apos;t be photographed.</li></ul><p><span style="font-size: 16px;">We&apos;ll review the information and advise on the next steps.</span></p><hr><h2 id="step-2-return-your-item"><span style="font-size: 16px;"><strong>Step 2:</strong> Return Your Item&#xA0;</span></h2><p>If required, we&apos;ll ask you to return the item to ATVstore. Once received, it will be sent to the manufacturer or supplier for assessment.</p><hr><h2 id="step-3-assessment"><span style="font-size: 16px;"><strong>Step 3</strong>: Assessment&#xA0;</span></h2><p>The manufacturer or supplier will determine whether your item will be repaired, replaced, or if the claim is not covered under warranty. We&apos;ll keep you updated throughout the process.</p><hr><h2 id="return-postage"><span style="font-size: 16px;"><strong>Return Postage&#xA0;</strong></span></h2><p>Approved warranty claims: ATVstore covers the return postage.</p><p>Unsuccessful claims: Return postage costs are the customer&apos;s responsibility.</p><hr><h2 id="battery-warranty-claims"><span style="font-size: 16px;"><strong>Battery Warranty Claims</strong></span></h2><p><span style="font-size: 16px;">Customers are responsible for the cost of returning batteries for assessment. If the battery is found to be faulty, we&apos;ll reimburse the return postage.</span></p><hr><h2 id="processing-times"><span style="font-size: 16px;"><strong>Processing Times</strong></span></h2><p><span style="font-size: 16px;">Assessment times vary depending on the manufacturer or supplier. We&apos;ll keep you informed and work to resolve your claim as quickly as possible.</span></p><hr><h2 id="ready-to-start"><span style="font-size: 16px;"><strong>Ready to Start?</strong></span></h2><p><span style="font-size: 16px;">Contact our Customer Service Team and we&apos;ll guide you through the warranty process.</span></p>

Faulty Items & Warranty

ATVstore

How to request Returns, Refunds & Warranties If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 60 days in the condition that you received it, and we will happily credit or refund it.